By:
Anees Ahmed, Business Office Manager
The
hospitality industry, where I had the opportunity to interact with guests every
day and create memorable experiences. My journey began as a waiter and
gradually progressed into guest relations and eventually a Personal Island
Host. It was during my time working at a resort that I met one of the owners of
Tree Top Hospital, who shared the vision of establishing a premium hospital in
the Maldives. That conversation encouraged me to explore a completely new
industry, and in September 2017, I became one of the early members of the Tree
Top Hospital team.
When
I first joined, I managed the hospital’s support building, which was designed
to accommodate patients’ bystanders in a hotel-style environment. As the
hospital expanded, I was given the opportunity to move into the Business
Office, where I now oversee the day-to-day operations of inpatient services. My
responsibilities include admissions, financial counselling, discharge
coordination, and ensuring patients and their families receive the support they
need throughout their stay. Working alongside a dedicated team, I am proud that
we continue to provide a smooth and positive experience for our patients.
One
of the things I enjoy most about my role is that no two days are ever the same.
Every day brings new challenges and different situations, but it also brings
opportunities to make a positive difference in someone’s experience. The
appreciation we receive from patients and their families, whether through
written feedback or a simple thank you, is what motivates me the most. These
moments remind me why excellent customer service is so important, and I always
encourage my team to create a culture of compassion and professionalism.
Transitioning
from hospitality into healthcare was one of the biggest challenges of my
career. In the early days of the hospital, there were limited training
opportunities, so I made it a priority to learn from every experience. Over
time, I taught myself medical terminology, surgical procedures, and the
operational aspects of hospital care. Looking back, being promoted to Business
Office Manager and receiving the Best Manager Award in 2025 are among the
achievements I am proudest of.
My advice to anyone considering a career in guest service is simple: many organizations may offer similar services, but it is the people who deliver those services that truly make the difference. Outside of work, I enjoy spending time fishing with friends, which allows me to relax and recharge before another rewarding day at Tree Top Hospital.